Shipping Policy

At Ride On (operated by Sean Brookes Pte Ltd, registered in Singapore), we are committed to providing clear and transparent shipping information to our customers worldwide. Please review the following details before placing your order.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday) after payment confirmation.

  • Orders placed after 5:00 PM (GMT-07:00, Mountain Standard Time) will be processed the next business day.

Delivery Timeframes

We currently ship to selected countries worldwide. Estimated delivery times are as follows:

  • Europe: 7–12 business days

  • Asia-Pacific: 10–14 business days

  • Rest of the World: 12–20 business days

(Delivery times may vary during peak seasons or due to customs delays.)

Shipping Costs

  • Free shipping in most cases. Any applicable shipping costs or duties will be displayed at checkout.

Carriers

We work with trusted carriers such as FedEx, UPS, and DHL to ensure safe and timely delivery.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number and courier link.

  • If you do not receive tracking details within 6 business days, please contact us at Info@ride-on.online or call (307) 441-9302.

Delivery Issues

  • If delivery fails due to an incorrect address or refusal to accept the package, the return shipping cost will be deducted from your refund.

  • Please inspect your package upon delivery. If items are damaged, sign as “Damaged” or refuse delivery and contact us immediately.

Customs, Duties, and Taxes

  • International customers are responsible for any applicable customs duties, VAT, or import taxes.